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An all-of-the-above approach
Murphy’s Law dictates that
you’ll probably experience the data breach you’re not prepared for. Any form of
data loss can have bad effects. So, if you’re too narrowly focused on just one
threat, consider all the potential adverse events you could experience.
“Hackers are a constant
threat and can have really big impacts in terms of data loss, productivity
loss, compliance requirements, regulatory fines, brand damage and more,” Zajac
says. “A coffee spill is a constant threat,” she warns, “but the damage is
typically isolated. You still don’t want to rely on someone re-creating all of
your work if a coffee spill or other localized damage even occurs, especially
if it is the CEO’s laptop.” Zajac continues, “A hurricane is a rare and often
well-predicted event, but the impact can be catastrophic. You can’t wait for a
hurricane to build a plan.”
The good news is that a competent
IT consultant can help you build a strategy, and a good vendor can protect you
against many of these adverse events in one fell swoop.
Setting expectations
There’s no backup without
recovery. But how do you know if your recovery process is sufficient? It should
align with the objectives you establish before disaster strikes.
“On an endpoint, you can
typically get very fast file backup and recovery so that you only lose minutes
of data and all files are available online in a web interface for fast access,”
Zajac says. “For servers, you need to tier systems into mission-critical
applications and use a very low RPO solution, such as DRaaS. Non-mission
critical infrastructure can withstand a few hours or days to get running again.”
Zajac suggests doing an impact analysis. If a given system is offline, how much
will it cost your business?
An ounce of prevention
Whether it’s a lack of
awareness, the complexity of systems or the perceived difficulty of deploying protection,
too many people and businesses fail to protect themselves ahead of time. “We
often don’t think to make cyber security and data protection a priority until
it’s too late,” Zajac says. “For consumers and business alike, we see a ton of
inquiries about how to get data off a hard drive that wasn’t backed up. That is
way more time-consuming, expensive, error-prone and ineffective than having a
full cyber resilience and protection plan in place.”
“It’s never worth the risk of
being hacked,” Zajac says. “I’ve seen businesses struggle and even close when
they lose data, or their brands suffer because hackers have stolen their data.
As compliance requirements and privacy requirements evolve, more and more small
businesses face these risks.”
Get woke to data loss
When most people think of data
loss, they think major disasters, like headline-generating storms and floods.
Of course, it’s important to anticipate highly impactful outages. But these are
far more rare than other causes of data loss. “It’s everyday scenarios that are
really common. Like leaving a laptop on an airplane, dropping a phone in the
river, or accidentally deleting a folder and having the recycle bin policies
expire,” Zajac says.
Another cause of data loss is
hardware failure. “Hardware has become more reliable,” Zajac says, “but you
never know when a hard drive will fail, a computer will be dropped or a
motherboard will crash.”
Since hardware has a finite
lifespan, failure is inevitable. When you’re considering how to protect devices
that store important data, Zajac recommends looking for a few key features:
- Continuous backup (so you’re capturing changes as you
make them) - Online file recovery (so you don’t have to wait to buy
a new computer) - Cloud failover for critical servers or disaster recovery as a service (DRaaS)
Cloud considerations
It’s not just devices that
are worth protecting. Today, both personal and business users leverage the public
cloud, like Microsoft 365 and Azure, for much of their storage and computing
needs. A lot of people make the mistake of thinking cloud data is protected by the
vendor. But this is not the case.
“Microsoft cannot tell the
difference between accidental data loss and legitimate file deletions because
the content is no longer relevant. It’s up to users and company admins to make
this determination,” Zajac says. “Microsoft 365 credential attacks are on the
rise. It’s only a matter of time before someone creates or spreads ransomware to
Microsoft 365 native data. That won’t be a good day for anyone who doesn’t have
a backup in place.”
Hurricane checklist
Hurricane season is prime
time for system outages. But it’s also a useful reminder to prepare for the
unexpected. Here are three key steps you can take to form a strategy for
dealing with annually occurring threats, according to Zajac.
-
Anticipate your
office being unavailable – Like the physical
disruptions we’ve experienced with the COVID-19 pandemic, anticipate IT
infrastructure becoming unavailable. Can you run systems in the cloud? Can you
access a cloud backup quickly? DRaaS is a great solution for businesses susceptible
to hurricanes. -
Back up
everything, not just some things – Many
people realize too late that they only chose to back up critical systems, and that
one of those “second-tier” systems is also necessary to run the business. It’s
better to have everything backed up than to be missing something. You can often
save costs by tiering your backups or having different recovery objectives for different systems. But don’t skip backing up some systems. -
Test your
backups – Know whether you can
recover systems within the time required.
When it comes to hurricanes
and weather-related risks, specific security-related concerns should also be
considered. “It’s important to train people
on the protocols for when they need to work remotely,” Zajac says. “Generally
speaking, you should be training users on security best practices, whether they
are remote or in the office. But people are more distracted and thus
susceptible to phishing and social engineering when they are remote.”
If people need to work from
cloud workstations, personal devices or laptops, make sure they have a security
suite, such as cloud-based anti-virus and anti-phishing protection. Make sure you have
security software that doesn’t require people to be in the office. For example,
if you are relying on your firewall to block malicious websites, it won’t help employees
who are off the network. Use DNS protection
with roaming device security for these scenarios.
